Returns

Return Policy


Thank you for your purchase. We hope you are happy with it. However, in the case that the item you receive does not match the description and photos in the listing, or in the case of new items if it is damaged or defective, you may request a refund. This can be in the form of a refund or store credit. All returns must be approved by Treehouse Circular before they can be initiated, using the return request form. If approved you will receive a Return Authorization number.

All returns must be initiated within 14 days of receipt, and posted to Treehouse within 30 days. 

Treehouse will issue you with a pre-paid return shipping label if the return is approved via the return request form.

All items must be returned unused.


Process:

For posted items:

FIll out the return request form. 

Once your return is approved please place your item back in the original shipping packaging and include your Return Authorization Number. Mail your item using the pre-paid shipping label sent to you by Treehouse Circular.


For delivered or pick-up items: 

Please contact treehousecircular@gmail.com for instructions. 


Refund

After receiving your return and inspecting the item’s condition we will process your return. Please allow at least 30 days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to show up on your credit card or bank statement. 


Exceptions: 

The following items cannot be returned:

Hygiene-related items

Food items


Questions:

If you have any questions about our returns policy please contact us at treehousecircular@gmail.com. We are a small team so please allow us 5-7 business days to reply. 

  • March 8: 10-17h

    TOTEM le Moll

    Come join us for a spring pop up! In between enjoying the incredible play area, bouncing on trampolines and climbing at TOTEM le Moll, find pre-loved kids clothes and toys!

    Ave de l'Etang 67

    1219 Vernier

  • Sunday, March 16 10-17h

    TOTEM Meyrin

    More climbing! More popping! Let the kids play while you browse our picks of clothes for spring and eco-friendly toys.

    Rue Emma-Kammacher 5B

    1217 Meyrin

  • Fri, April 4 / Sat April 5

    American International Women's Club

    We'll be joining the amazing women of AIWC for their annual spring re-sale. Come find pre-loved treasures for kids, women and home.

    Route de Chene 11

    1207 Geneva

    4th Floor

  • Saturday, May 3

    Eco-marché de Printemps Nyon

    We'll be at this fantastic marché for eco-friendly local crafts, art, food and fun. Find pre-loved treasures for summer!

    Place Bel-Air

    1260 Nyon

  • Saturday, August 30

    Eco-marché de l'Eté Nyon

    The summer version! Eco-friendly crafts, art and more. Join us to find pre-loved picks for back-to school.

    Place Bel-Air

    1260 Nyon

  • Saturday, September 6

    Alternatiba - Village des Alternatives

    More soon...

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